June 17, 2003
Okay, three classes of flying

Travleing has been quite a hassle. The lines at LAX and the lines at Boston were pretty nasty.

Don't fly United out of Boston on a Sunday, or Monday evening for that matter. They've got some issues with how long the security lines are. I think it just happens more often than just Sunday afternoons. I left my house Started at say 3:30 or so, to catch a 6:30 flight. Good thing I left early. I forgot the power supply to my computer, so went back for it, after turning around at the MGH station. Found out that they're doing construction on the Airport t-stop. So they were running shuttles from Mavrick. Then when I got there, I got one boarding pass, then decided to change the flight at the gate. So I went through security, and they denied me, so I changed it at the counter, and still had an hour and a half to get through the security line. And it took about an hour to get through. Idiots...

They've got to get rid of all the shops at Boston landing and just put security there. So they can process more people.

And plus, when I got on my flight to Tucson from LA. There was a line out the door. I did go to the fast kiosk to get my boarding pass, but still almost missed the flight, as there was a line extending outside of Terminal 1 for Southwest. As always I got in line, then someone came by asking for flights in next half hour, then we all skipped past the line. Someone's got to get their act together, if you can drive it in less than four hours, I'd drive rather than fly.

Lastly looking at the way United has got their 767's set up, you'd think they'd got a pretty sneaky way of now going to Business class, economy plus, and regular economy. The economy plus section has three extra inches of leg room, and because of the way they've programmed their computers, they're first assigned to their highest paying customers, and their most reliable customers. Thus when I fly coach, being a 50K a year traveler, I tend to get put there. On top of it, their system will fill the middle seats in economy plus last, and will give preference to their best customers. Thus if the flight is say 85% full in economy (which is typical) you've got most of the economy plus section with empty middle seats, and all of the standard economy with no leg room, completely full including the center seats.

Thus halfway through the flight I noticed this, and there was someone coming towards the front wondering why they were so squished in the back section. Looking for empty seats. Well it's kind of an unwritten way of doing things, but it's not, United makes no attempt to conceal the fact that economy plus is reserved for their better customers, which translates to either, you've purchased a non-discounted ticket, or you're a frequent flyer.

But the last catch is that as the flight gets even more full, they'll fill those seats too.

Posted by justin at June 17, 2003 08:50 PM
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